Privacy Policy

Ego Works LLC provides food access and nutrition services to eligible Medicaid members in New York City. This policy explains how we handle your information.

What we collect. Your name, address, phone number, email, date of birth, preferred language, health plan or Medicaid member ID, the referral or authorization that covers your services, household size, dietary needs and food allergies, delivery instructions, and records of the deliveries you received, including delivery confirmation photos or signatures. When you visit this website, our website provider also collects basic technical information such as your IP address, browser type, and the pages you view, along with cookies needed to operate the site.

How we use it. To confirm your eligibility, schedule and complete your deliveries, contact you about your services, bill your health plan or care network, and meet audit and record keeping requirements.

How we share it. We share information with your health plan, care network, or care manager for eligibility, documentation, and payment; with our delivery staff, who receive only what is needed to complete a delivery; with the technology vendors that host our website and run our systems under contracts limiting their use of it; and with government agencies when required by law, contract, or audit. We do not sell your information and we do not share it with anyone for their own marketing.

Text messages. We will not share mobile phone numbers or text message consent with third parties or affiliates for marketing or promotional purposes, and we will not sell them. All of the sharing described above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. Reply STOP to any message to stop receiving texts, or HELP for help. See our Terms and Conditions at egoworks.org/terms for the full text message terms.

Health information. Some information we handle is protected health information under HIPAA. We receive it under a business associate agreement with the health plan or care network that contracted with us, and we handle it under that agreement and under the Notice of Privacy Practices issued by that organization.

Security and retention. We use access controls, multi factor authentication on administrative accounts, encryption in transit and at rest with our hosting providers, and staff training on confidentiality. We keep service and billing records as long as the Medicaid program and our contracts require, generally at least six years from the date of service or payment.

Your rights. You can ask what we hold about you, ask us to correct it, ask us to stop texting or calling, and complain to us, to your health plan, to the US Department of Health and Human Services Office for Civil Rights, or to the New York Attorney General. Complaining will not affect your services.

Contact. Ego Works LLC, 3119 Newtown Ave, Suite 502, Astoria, NY 11102. Phone (332) 355-0160, Monday through Saturday, 9:00 AM to 6:00 PM Eastern. Email support@egoworks.org. Disponible en espanol.

Last updated September 11, 2026.